Terms of Service

OVERVIEW

Welcome to Heartzi! The terms “we”, “us” and “our” refer to Heartzi. Heartzi operates this store and website, including all related information, content, features, tools, lighting décor products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

Heartzi is powered by Shopify, which enables us to provide the Services to you. These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (available on our website). If you do not agree, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and that you have given consent for any of your minor dependents to use the Services on devices you own or manage.

To use the Services, including browsing our store or purchasing our lighting and décor products, you may be required to provide information such as your email address, billing, payment, and shipping details. You represent that all information provided is accurate, current, and complete.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, or assign your account to another person.

SECTION 2 – OUR PRODUCTS

We make every effort to accurately display our lighting and décor products in our online store. However, colours or appearance may vary depending on your device settings and screen configuration.

We do not guarantee that the appearance or quality of any product purchased will meet your expectations or exactly match what is shown online.

All product descriptions are subject to change without notice. We reserve the right to discontinue any product at any time and may limit quantities by person, region, or jurisdiction.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Heartzi reserves the right to accept or decline any order at its discretion. Orders are not accepted until payment is processed and confirmation is issued.

Please review your order carefully before submitting, as we may not be able to accommodate cancellation requests once an order has been accepted.

All purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent that all purchases are for personal or household use only and not for resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price displayed at the time of checkout.

Prices do not include taxes, shipping, customs, or import fees unless otherwise stated. Promotional pricing may be governed by separate terms.

You agree to provide accurate and complete billing and payment information and authorize us to charge your selected payment method.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates only and not guaranteed. Heartzi is not responsible for delays caused by carriers, customs, or events beyond our control. Risk of loss passes to you once the order is handed to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services, including text, images, designs, graphics, videos, logos, and product imagery, is owned by Heartzi or its licensors and protected by intellectual property laws.

You may use the Services for personal, non-commercial use only. You may not copy, reproduce, distribute, or exploit any content without written permission.

Heartzi names, logos, product names, and designs are trademarks of Heartzi. Shopify trademarks belong to Shopify.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available” without warranties or endorsement. Use of such tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for their content, accuracy, or practices.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Heartzi is powered by Shopify; however, purchases are made directly with Heartzi. Shopify is not responsible for any aspect of transactions between you and Heartzi.

SECTION 10 – PRIVACY POLICY

All personal information collected is governed by our Privacy Policy and, where applicable, Shopify’s Privacy Policy.

SECTION 11 – FEEDBACK

Any feedback submitted grants Heartzi a worldwide, royalty-free license to use and display such feedback for any purpose.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct errors or inaccuracies related to product details, pricing, promotions, or availability at any time.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful purposes, to violate rights, transmit malicious code, or interfere with security or functionality.

SECTION 14 – TERMINATION

We may terminate access to the Services at any time. Provisions related to intellectual property, liability, and privacy survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

SECTION 16 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, HEARTZI AND SHOPIFY SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM USE OF THE SERVICES OR PRODUCTS.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Heartzi, Shopify, and their affiliates from claims arising from your breach of these Terms.

SECTION 18 – SEVERABILITY

If any provision is deemed unenforceable, the remaining provisions remain valid.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Heartzi regarding use of the Services.

SECTION 20 – ASSIGNMENT

You may not assign your rights without permission. We may assign ours freely.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where Heartzi is headquartered.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time. Continued use constitutes acceptance.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms should be submitted using the Contact option on the Heartzi website.